Once we have decided to purchase a heat pump to heat our home, we should ask ourselves this question. An inappropriately selected pump or its unprofessional installation will not ensure effective, economical and safe operation of a given model, which is what we all expect.
- Before purchasing, the installer from the company or the seller should help us in selecting a heat pump and other components of the heating system, such as a hot water tank, buffer, weather controller, circulation pump.
- It will also be extremely important to provide this information in a substantive but understandable way and to help us choose a heat pump.
- A good specialist will also inform us about the possibilities and conditions of obtaining funding for the installation of the pump. It is important that he has appropriate knowledge on this subject, so before using his services, ask about this issue.
- We should expect efficient and professional installation of the heat pump along with the entire installation and, very importantly, its first start-up.
- Finally, we should receive thorough information regarding warranty and servicing, as well as the rules for effective and safe use of our heat pump.
Choosing a heat pump is an extremely important decision, the effects of which we will experience for years. Therefore, specialist help from a person who can indicate the best solution for us, provide useful information and perform professional installation is simply necessary.
Therefore, let’s look for specialists who know this subject perfectly and deal with heat pump installations. It is worth following the recommendations of friends or searching the websites of reputable manufacturers of these devices who cooperate with companies authorized to install heat pumps. It’s better to take your time making a decision and compare different offers.
What should we expect from a competent heat pump installer?
We will certainly present specific proposals, individually tailored to the needs of our home, regarding the selection of a heat pump and other components of the heating system, such as a hot water tank, buffer, weather controller, circulation pump.
It will also be extremely important to provide this information in a substantive but understandable way and to help us choose a heat pump.
A good specialist will also inform us about the possibilities and conditions of obtaining funding for the installation of the pump. It is important that he has appropriate knowledge on this subject, so before using his services, ask about this issue.
When all these conditions are met, we will expect efficient and professional installation of the heat pump along with the entire installation and, very importantly, its first start-up. Finally, we should receive thorough information regarding warranty and servicing, as well as the rules for effective and safe use of our heat pump.
In addition to installation, a good warranty and heat pump service are important
If we decide on a specific brand of heat pump, before signing a contract with the contractor, it is worth checking whether the manufacturer or importer of the device has a formal representation in Poland. And if so, does it provide convenient access to technical support, service and original spare parts?
The manufacturer should guarantee access to spare and consumable parts of the heat pump for at least 10 years from the end of production of a given model. Let’s also check how the technical service works, whether the hotline works every day and whether service points are located throughout Poland, so that if necessary, we can quickly get the necessary help.
The service should include not only services during the warranty period, but also support after its expiry. Let us remember that the possibility of extending the warranty on the heat pump is an advantage, because it confirms not only the good quality of service, but also of our heat pump.
Check out the Top 10 requirements that a professional installer should meet
PORT PC has prepared the 10 most important requirements that should be met by the installer we choose to install a heat pump at home:
- Let’s make sure that our specialist has the appropriate qualifications and experience in installing heat pumps. Let’s check whether he has appropriate certificates, completed training and experience in this field, as well as authorization of the manufacturer or manufacturers of selected heat pumps.
- Let’s ask about the certificate of the Office of Technical Inspection (UDT) for the installation of a heat pump or accreditation from recognized industry associations such as the Polish Organization for the Development of Heat Pump Technology (PORT PC). Such documents will additionally confirm his competences.
- A professional contractor should be well versed in the local conditions and legal requirements for heat pump installation in Poland. Thanks to this, we can be sure that we will choose the right heat pump model tailored to the needs and conditions of our home.
- We require that the company carries out work in accordance with industry guidelines regarding the design, selection, implementation and acceptance of heat pump installations. They were developed by PORT PC. It is worth including a provision on the implementation of works in accordance with them in the contract with the contractor.
- Recommendations are important. Before signing a contract, let’s check the opinions of other investors about a given installer – his qualifications, skills and the installation performed. Let’s ask friends, let’s read comments on the Internet, let’s visit houses where he has done similar work.
- Let’s focus on the reliability of the contractor’s offer and when choosing, let’s not focus mainly on the low price. A cheap offer should arouse our suspicions. It may mean the use of lower quality components in the installation or the failure to take into account some materials or work.
- The so-called Human factor. So let’s pay attention to whether the installer is willing to answer our questions and doubts, whether he answers them comprehensively and offers professional advice after installation.
- To better protect your investment, choose a contractor with valid professional liability insurance, which will provide protection in the event of any damage occurring during installation. Not all installers decide to take out such insurance.
- Let us require that the agreement specifying the principles of cooperation be in writing and formulated in a way that is legible to us. Remember that it should include clearly established terms of cooperation, including a strictly defined scope of work, costs, deadlines and guarantees.
- Even before signing the contract, let’s ask in detail about the warranty conditions and what help we can count on in the event of any problems with the operation or operation of the heat pump.
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